FAQs

How long will my refund take to process?
Refunds are usually processed within 3-5 working days after order cancellation, depending on your bank.

How do I place an order?
Simply browse our Collections, select your flowers, add them to your cart, review your order, and complete payment at checkout.

When will my order be delivered, and can I track it?
Delivery times vary—please check our Shipping Guide for details. Tracking information is provided with your order confirmation.

What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and more.

Can I change my delivery address after placing an order?
Yes! Please email us at freshbouquetcompany@gmail.com as soon as possible to update your delivery details.

Can I add items to my order after placing it?
Unfortunately, no. To add more items, please place a new order.

When can I cancel my order?
Orders can be canceled within 1 hour of purchase. After that, flowers may have already been prepared or shipped.

Do I need an account to order?
No, you can checkout as a guest. However, creating an account lets you save your details for easier future orders.

Is VAT included?
Yes, all prices include 20% VAT.

How long does it take to prepare my order?
Orders are prepared within 1-3 working days depending on the delivery method you select.

Do you offer same-day delivery?
Yes, for orders placed before 12:00 PM, subject to availability.

Can I change the delivery date?
Please contact us at least 24 hours before the scheduled delivery date to request a change.

Can I include a personalized message?
Yes! You can add a personalized message during checkout, which will be included with your bouquet.

Do you offer gift wrapping?
Yes, gift wrapping is available and included as shown in the product images.

Do you handle large or custom orders?
Absolutely! Email freshbouquetcompany@gmail.com for weddings, events, or corporate arrangements.

Do you offer international delivery?
Yes, to select countries. Please refer to our Shipping Guide for details.

I have allergies — can you accommodate?
Please mention any allergies in the “Special Instructions” section at checkout. We’ll do our best to accommodate.

Do you offer flower subscriptions?
Yes! Contact us to arrange regular fresh bouquet deliveries.

Do you provide custom floral design services?
Yes, our florists create bespoke arrangements tailored to your preferences. Email freshbouquetcompany@gmail.com.

What if I have technical issues on the website?
Try clearing your browser cache and refreshing the page. If problems continue, please contact us for support.