Frequently Asked Questions

How do I place an order?

Browse our collections, choose your flowers, add them to your basket and complete your order securely at checkout.

How long does it take to prepare my order?

Most orders are prepared within 1–3 working days, depending on the product and delivery service selected.

Do you offer same-day delivery?

Yes. Same-Day Delivery is available on selected business days for orders placed before 12 pm, subject to availability.

When will my order arrive?

Available delivery dates and services are shown at checkout. Standard delivery dates are estimates, while premium delivery options may be available for more specific requirements.

Can I track my order?

Where tracking is available, you will receive tracking information once your order has been dispatched.

Can I change my delivery address or date?

Please email contact@freshbouquet.co.uk as soon as possible. We cannot guarantee changes once your order has been prepared or dispatched.

Can I add items after placing my order?

Unfortunately, items cannot normally be added to a completed order. Please place a separate order for additional products.

Can I cancel my order?

Please contact us within 1 hour of placing your order if you wish to cancel. As our flowers and many seasonal products are perishable and prepared to order, cancellation may not be possible once preparation has started.

Where a cancellation is accepted, any applicable cancellation or processing charge will be explained before the cancellation is completed. Your statutory rights are not affected.

How long will my refund take?

Once a refund has been approved and processed, it will usually appear within 3–5 working days, although timings depend on your payment provider or bank.

What payment methods do you accept?

Available payment methods are displayed securely at checkout and may include major debit and credit cards and digital payment options.

Do I need an account?

No. You can place an order as a guest.

Is VAT included?

Where VAT applies, it is included in the displayed price.

Can I include a personalised message?

Yes. You can add a personal message during checkout to be included with your flowers.

Is gift wrapping included?

Our bouquets are beautifully presented as shown or described on the individual product page.

Do you accept large or custom orders?

Yes. We create flowers for weddings, events, corporate occasions and other special requirements. Please email contact@freshbouquet.co.uk to discuss your order.

Do you offer international delivery?

Selected products may be available for international delivery. Please check the available delivery options or contact us before ordering.

I have allergies. Can you accommodate them?

Please tell us about any allergies before ordering or in the Special Instructions at checkout. We will do our best to accommodate your request, but we cannot guarantee an allergen-free environment.

Do you offer flower subscriptions?

Yes. Please contact us to discuss regular fresh flower deliveries.

Do you create bespoke flower arrangements?

Yes. Our florists can create bespoke bouquets and floral arrangements tailored to your requirements.

What if I have a problem with the website?

Try refreshing the page or using another browser or device. If the problem continues, please contact us at contact@freshbouquet.co.uk.