Privacy policy

Last updated: 20 September 2026

This Privacy Policy explains how Fresh Bouquet Co. collects, uses and protects personal information when you visit our website, place an order or contact us.

1. Who we are

Email: freshbouquetcompany@gmail.com
Phone: 01268 251941

2. Information we collect

Depending on how you interact with us, we may collect:

  • Your name, email address, telephone number and billing address;

  • The recipient’s name, delivery address, telephone number and delivery instructions;

  • Order, payment and transaction details;

  • Account details and preferences, if you create an account;

  • Messages, reviews and other communications you send us;

  • Device, browser, IP address, cookie and website-usage information; and

  • Fraud-prevention and security information.

Payments are processed by our payment providers. We do not normally receive or store your complete payment-card details.

If you provide another person’s details so that we can deliver an order, you should ensure that you are entitled to provide them. We use recipient information only as reasonably necessary to prepare, deliver and support the order.

3. How and why we use information

We use personal information to:

  • Process payments and fulfil, deliver and manage orders;

  • Communicate about orders, delivery and customer-service enquiries;

  • Operate, secure and improve our website and services;

  • Prevent fraud, misuse and other unlawful activity;

  • Maintain business, tax and accounting records;

  • Establish, exercise or defend legal claims; and

  • Send marketing where you have consented or where otherwise permitted by law.

Under UK data-protection law, we rely on one or more of the following lawful bases:

  • Contract: to process and fulfil your order;

  • Legitimate interests: to operate and improve our business, provide support, prevent fraud and protect our rights;

  • Legal obligation: to meet tax, accounting and other legal requirements; and

  • Consent: where required, including for certain marketing communications and non-essential cookies.

You may withdraw consent at any time. This will not affect processing that took place before withdrawal.

4. Cookies and analytics

We use essential cookies to operate the website and may use optional analytics, advertising or personalisation cookies where permitted. You can manage optional cookies using our cookie settings and through your browser. Disabling certain cookies may affect how the website works.

5. Marketing

If you have agreed to receive marketing, or if the law otherwise allows us to contact you, we may send news and offers by email or other selected channels. You can unsubscribe using the link in a marketing email or by contacting us.

We may still send essential service messages about your orders or account.

6. Who we share information with

We may share personal information where necessary with:

  • Shopify, which hosts and supports our online store;

  • Payment processors and fraud-prevention providers;

  • Couriers, delivery drivers and fulfilment partners;

  • IT, hosting, analytics, marketing and customer-support providers;

  • Professional advisers, insurers and auditors;

  • Companies within our corporate group where reasonably necessary; and

  • Courts, regulators, law-enforcement bodies or other parties where required by law or to protect legal rights.

We do not sell your personal information.

Shopify processes information relating to your use of our store. You can read the Shopify Consumer Privacy Policy for more information.

7. International transfers

Some service providers may process information outside the United Kingdom. Where required, we use recognised safeguards, such as UK adequacy regulations or approved contractual protections, to protect information transferred internationally.

8. How long we keep information

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing services, handling enquiries, maintaining tax and accounting records, resolving disputes and meeting legal obligations.

Retention periods vary depending on the type of information. Order and transaction records are generally retained for up to six years after the end of the relevant financial year where required for legal and accounting purposes.

9. Security

We use reasonable technical and organisational measures to protect personal information. However, no online service or method of transmission is completely secure.

10. Your rights

Subject to legal conditions and exceptions, you may have the right to:

  • Request access to your personal information;

  • Ask us to correct inaccurate or incomplete information;

  • Request deletion or restriction of processing;

  • Object to certain processing, including direct marketing;

  • Receive certain information in a portable format;

  • Withdraw consent; and

  • Complain to a data-protection regulator.

To exercise your rights, email freshbouquetcompany@gmail.com. We may need to verify your identity before responding.

You may complain to the UK Information Commissioner’s Office at ico.org.uk. We would appreciate the opportunity to address your concern first.

11. Children

Our website is not intended for children, and we do not knowingly collect personal information directly from children.

12. Third-party links

Our website may link to third-party websites. Their own privacy policies apply, and we are not responsible for their content or privacy practices.

13. Changes to this Policy

We may update this Policy to reflect changes to our services, legal requirements or business practices. The latest version and revision date will be published on this page.

14. Contact us

For privacy questions or requests, contact:

Email: freshbouquetcompany@gmail.com
Phone: 01268 251941