Delivery
Delivery Policy
We deliver fresh flowers throughout the UK, carefully prepared and delivered directly to your door.
Delivery Options
Depending on your postcode, product and delivery date, we may offer Free Standard Delivery, Premium Selected-Day Delivery, Premium Morning Delivery and Same-Day Delivery.
Available services and prices are shown automatically at checkout.
Standard delivery dates are estimated and not guaranteed. If you need flowers on a particular date or within a specific time window, please select an available premium service.
Same-Day Delivery is available on selected business days for orders placed before 12 pm, subject to availability.
Christmas & Seasonal Products
Fresh wreaths, garlands and other handmade seasonal products require a minimum of 2–3 working days for preparation and dispatch.
Unless a guaranteed delivery service is specifically offered at checkout, delivery dates for seasonal products are estimates.
Receiving Your Order
Please provide the correct delivery address and contact details and ensure someone is available to receive the order.
Where authorised, the courier may leave the parcel with a neighbour, in a safe place or at a collection point.
If delivery cannot be completed because the recipient is unavailable or incorrect information has been provided, redelivery charges may apply. As flowers are perishable, we cannot guarantee their condition following repeated failed delivery attempts or delayed collection.
Delays & Delivery Times
Occasional delays may occur because of traffic, weather, courier disruption or circumstances outside our control.
As the delivery time provided by the courier company is beyond our direct control, in the event of a delayed shipment, only the delivery cost will be refunded.
A full refund is possible only if the shipment is delayed by at least 48 hours and is refused by the recipient or sender at the time of delivery
These terms are final and non-negotiable. Please read and familiarize yourself with them before placing your order
If your order is significantly delayed, please contact us and we will investigate with the courier.
Fresh Flowers, Returns & Problems
Fresh flowers and many handmade seasonal products are perishable goods, so the usual cancellation and return rights for online purchases may not apply.
However, this does not affect your statutory rights if an item arrives damaged, incorrect, faulty or not as described.
If there is a problem with your flowers, please contact us within 24 hours where reasonably possible and include photographs of the flowers and packaging as received.
Contact Us
For delivery or flower-quality enquiries, please contact:
Please include your order number and delivery postcode so we can assist you as quickly as possible.
Thank you for choosing Fresh Bouquet Company.