Delivery

Fresh Bouquet Company Delivery Policy

At Fresh Bouquet Company, we are committed to providing you with beautiful, fresh bouquets delivered directly to your doorstep with care and efficiency.

As all items are handmade to order with pershible goods, they are non-refundable and non-returnable.

 

IMPORTANT:

Seasonal orders (Christmas products) including wreaths, garlands, and other decorative items, require careful preparation and are handmade from scratch. The standard production and dispatch time is a minimum of 2–3 working days.

We do not guarantee delivery on a specific selected date for these products. As all items are handmade to order using natural materials, they are non-refundable and non-returnable.

 

 

Delivery Service:

We offer free delivery on all orders, with no minimum purchase required.

Orders are typically delivered within 2-3 business days depending on your location.

Same-day delivery is available for orders placed before 12:00 on business days.

Guaranteed Timed Deliveries:

While we make every effort to deliver within your selected guaranteed time slot, please allow a grace period of up to 1 hour due to circumstances that may occasionally affect delivery times.

Delays of up to 1 hour are not eligible for a refund or reimbursement of the delivery charge.

Delivery Timing in UK

As the delivery time provided by the courier company is beyond our direct control, in the event of a delayed shipment, only the delivery cost will be refunded.

A full refund is possible only if the shipment is delayed by at least 48 hours and is refused by the recipient or sender at the time of delivery.

These terms are final and non-negotiable. Please read and familiarize yourself with them before placing your order.

Delivery Areas:

We currently deliver to all areas within UK

If your location is outside our delivery range, please contact us for special arrangements.

Order Processing:

All orders received after 12:00 will be processed on the next business day.

You will receive a confirmation email once your order has been successfully placed and another notification when your bouquet is on its way.

Failed Delivery Attempts:

If the recipient is unavailable and unable to accept the delivery, the courier will make up to 3 delivery attempts. During this time, alternative delivery options may also be available, such as collection from a Pickup Point or delivery to a nominated neighbour, where supported by the courier and selected by the recipient.

After three unsuccessful delivery attempts, we can no longer accept responsibility for the condition of the flowers. As our bouquets are perishable goods, orders are not eligible for cancellation, refund, or replacement if delivery could not be completed due to the recipient's absence or failure to collect the parcel. In such cases, the order is considered to have been fulfilled correctly on our part.

Delivery Issues:

If there are any issues with your delivery, such as delays or damaged products, please contact our customer service team at freshbouquetcompany@gmail.com within 24 hours of receiving your order. We will work promptly to resolve the matter to your satisfaction.

Thank you for choosing Fresh Bouquet Company for your floral needs. We look forward to brightening your day with our fresh blooms!