Refund Policy
Refund & Cancellation Policy
At Fresh Bouquet Company, we want every order to arrive fresh, beautiful and in excellent condition.
Cancellations
Future orders may be cancelled at least 3 days before the delivery date.
For Next-Day orders or orders placed within two days of delivery, cancellation is only available within 1 hour of ordering.
Once preparation or flower sourcing has started, cancellation may no longer be possible.
All accepted cancellations are subject to a 12% cancellation fee, deducted from the refund.
As flowers are perishable goods, standard change-of-mind cancellation rights may not apply. Your statutory rights are not affected.
Refunds & Flower Quality
Flowers are natural products, so colours and appearance may vary slightly from photographs. Some flowers may also arrive in bud to maximise freshness and vase life.
If your order arrives damaged, faulty, incorrect or not as described, please contact us within 24 hours where reasonably possible, including your order number and photographs.
We will review the issue and provide an appropriate replacement or refund where applicable.
Delivery Issues
Occasional delays can occur due to traffic, weather, busy periods or courier disruption.
If nobody is available, the courier may leave the order with a neighbour or in an authorised safe place. Refunds may not be available where delivery fails because the recipient is unavailable, refuses the order, or incorrect delivery information was provided.
If an order is confirmed as lost before delivery, we will arrange an appropriate replacement or refund.
Contact Us
For cancellations, refunds or delivery concerns:
Please include your order number so we can help you quickly.
Last updated: 20 September 2026